Mazzuca & Associates

This article is in response to “The Hard Work of Culture” by John Mitchell CEO—from Modern Healthcare Online

The underlying message of John Mitchell’s article (one of the most requested) is both correct and refreshing. Its content signals to me a CEO in a leadership mindset shift needed first to realize the importance of organizational culture and its many subcultures that contribute to the success of an entity. Organizational culture reflects the beliefs and behaviors in which, overtime, a body develops, learns and acts out each day. Its objective is the status quo [survival], and today in many healthcare organizations, survival is the only mindset. (more…)

Lethargic Cultures

Healthcare’s cultures seem to be in a vicious cycle of self-perpetuation in an organizational climate of mistrust, miscommunications, finger pointing, discrediting and hoarding of control. (more…)

Questions

How do board members get to know their medical staff without being perceived as micro managing or going around management’s back? A question asked by board members who admittedly say they do not know their medical staffs or how to approach them. (more…)

In my experience in conducting organizational key stakeholders’ relationship assessments, most physicians I have interviewed have the perception they are not the hospital’s #1 customer. (more…)